When we collect a deposit from you we don’t physically charge the card and take the money out. The payment will never go to our bank account, it is put on a charge/hold via our payment processor (Stripe). The method we use is called pre-authorisation or in simply put a hold on it.
🚨If we require a security deposit and you fail to provide one you wont be provided check in details and will have your stay cancelled with no refund 🚨
Once you’ve checked out, we cancel the pre-authorisation on the card and once it’s cancelled. You won’t see a refund credit on your statement – you will just see the original authorisation drop off the statement entirely after a few days. There will be no payment and thus no refund. It’ll appear as if the whole transaction never happened as that is how pre-auth or pending charges work. Depending on your banking card issuer, the original charge should have disappeared after 5 – 10 days.
WE CAN NOT INCREASE THE SPEED OF THIS PROCESS.
if the case arises that we have to charge you for damage or violating our terms of service then we will charge our amount and return the rest to your card. This will only show the amount we charged on your card and not the deposit amount.
For example, if we charged you a £150 security deposit, and you caused £50 worth of damage, your card/statements will show £50 taken out of your card not £150 as the £100 will be returned automatically.
